When you say a company goes out of its way to take care of its customers, clients, or patients there is one place that takes that to the ultimate extreme.
I have two daughters who work for the same optometry group. One of them spends a great deal of time on the phone because she has a voice and way of handling people that is put to good use. Now this seem like a big deal, but it does bring out the fact that I’m a nut case and likely to make a fool of myself.
Now I’m not the kind of mom who drives her girls crazy at work and try to keep from contacting them at work unless there is a real need. What follows some may or may not think was a necessary call. but it happened.
The daughter who is really good with people on the phone is also a walking, talking encyclopedia of dog care, food, treats, and pretty much anything you want to know about them. We have a three-month-old Black lab. I have been seeing the doctor’s over where my girls work for a while now and I like the doctor I see. He’s a hoot. He is also straight up, no holes bared, no sugar coating when it comes to your eyes. Picture set up so far?
Since my daughter usually calls me regarding anything to do with my eyes and she usually answers the phone I called her the other day about something to do with our new pup. She answered the phone and as usual I call her by some pet name and proceed to ask her about something I had just bought for our new addition. The conversation goes as follows.
“Sweetheart, I just bought such and such for Sophie and now I’m wondering whether or not to give it to her?”
With slight hesitation she comes back with, “Well, did you read the ingredients on the package?”
“Yes, I did. I’m still not sure if it’s a good thing to let her have.”
“Do you want me to look it up for you?”
“Would you please sweetie?”
“Sure, hold on a second.”
This second turned into a couple of minutes but I’m patient. Finally, my daughter gets back on the phone.
“Ma’am, where did you get the treat?” this is not an unusual way for my daughter to address me when she is at work because she thinks it’s funny.
"I got it at so-an-so.”
“Then you should be fine and Ma’am, who am I speaking with?”
Now this is just taking things way too far in my opinion and I’m not thinking it’s cute.
“Your mother, who else do you think you’re talking to?”
At this point my daughter bust out laughing and I’m not getting any happier.
“Mom, everyone in this office has been trying to figure out about this damn dog treat and what to tell you. No one knew who you were.”
“Honey you couldn’t tell it was me when you answered the phone?”
“Mom, I wasn’t the one who answered the phone. So-and-so answered and she has been running around everywhere trying to find out anything from anyone she could to help you with this. They finally said give it to me because I know about these things. I thought I recognized your voice, but I couldn’t even be sure it was you.”
“Oh my God.” At this point I want to crawl under the table but there wasn’t one handy.
“Look the treat is fine for Sophie.” Shortly after we hung up and I didn’t hear from my daughter until later that evening when she got off work. She called.
“Mom, I have to tell you that you gave everyone the biggest laugh today. Phones were ringing all over the office with everyone talking about you calling about a dog treat. When I got off the phone with you, I just yelled out it was you and they understood. We laughed over this one for hours."
I’m not real sure how I should take that but the next time I carry them treats, I do whenever I can, they may all be dog treats.