She called because my complaint to the BBB had reached her desk and now she is trying to protect the name and reputation of the company. Hum. Where was that concern when it came to my name and reputation?
Is this resolved? Not on my part. I’m going to seek professional advice and we all know what that is. I’ve saved everything, except the phone call but I do have her email thanking me for talking to her and bringing my concerns to the companies attention. She did tell me that she would be looking into how the email I received was worded and work on correcting that. Yeah, right.
I have been doing the research and I’m not the only one who has come up against this. My bad, I sent the revised edition for Lulu with that ISBN number instead of sending the one with CreateSpaces’s and that is on me. Instead of contacting me and asking, “hey what gives here.” they told me that they didn’t believe the work was mine and I didn’t have the rights to it. Never mind the fact that it has been out there on their site since late 2014.
Here’s another thought for you. If I had stolen this from someone else, namely me, why the hell would I have used “my” account on their website to have it published? Seriously. They really do think we’re stupid.
I did tell this lady that at one time anyone who asked me who they should go with that was thinking about publishing a book I told them CreateSpace but that would no longer be the case, yes I’ve been asked that a lot. I’m not going to tell anyone who they should use anymore because to be honest with you, none of them live up to what they should be doing when it comes to independent authors. We’re a bunch of nobodies that they hope they can make a buck off of and not by selling our books. No, they do everything they can to push on the independent author any number of services that can cost thousands of dollars while really offering nothing that gives you a leg up on selling your books.
Most brick and mortar book stores, I’ve had several who would have been willing to carry my books, but couldn’t because of who my distributor was. They only order hard copies to put into their stores from one distributor. The reason for this is that this particular distributor has a return policy where pretty much all the others don’t. These book stores will allow readers to order your book through their website but that’s print on demand. The problem with the one who will accept returns charges you a fee for each book you publish through them and then there is an annual fee you are charged to keep your book available. That’s not including what you’re charged for every book printed.
Now that Amazon has completely moved in on CreateSpace if someone orders the books through CreateSpace your cut in the sales has gone down. So you can’t win here.
Anyway for those of you who are facing your first publishing experience my heart goes out to you and I wish you all the luck in the world. I know that I’m going to embark on something new this coming year in regards to my books and I hope I have some luck with that. I probably won’t but I’m not giving up and I’ll continue to fight against anyone who stands between me and what now has become not only a goal but my quest to be recognized as a serious author and hopefully considered a good one.